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Kraig Delana

Assistant Professor of Operations and Business Analytics

Affiliations: Operations and Business Analytics, Oregon MBA
Phone: 541-346-3361
Office: Lillis 466



Kraig Delana is an assistant professor in the Department of Operations and Business Analytics at the Lundquist College of Business. His research interests include queueing theory, game theory, and optimization.

Delana received his PhD in management science and operations from the London Business School, MS in industrial and operations engineering from the University of Michigan, and BS in industrial engineering from Kettering University. Prior to teaching at the Lundquist College, Delana worked at Guy's and St. Thomas' NHS Foundation Trust and Duke University Health System.

Degree History:
  • PhD, Management Science and Operations, London Business School, 2019
  • MSc, Industrial and Operations Engineering, University of Michigan, 2010
  • BS, Industrial Engineering, Kettering University, 2008

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Areas of Expertise


  • Queuing theory
  • Game theory
  • Optimization
  • Applied econometrics


  • Hospital operations
  • Healthcare system design

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Journal Articles:

Delana, Kraig, Sarang Deo, Kamalini Ramdas, Ganesh-Babu B. Subburaman, and Thulasiraj Ravilla. "Multi-Channel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India." Management Science, forthcoming.

July 2022

Delana, Kraig, Nicos Savva, and Tolga Tezcan. "Proactive Customer Service: Operational Benefits and Economic Frictions." Manufacturing and Service Operations Management 23, no. 1: 70-87.

January 2021

In the News

For the second year in a row, a stellar lineup of eight professors joined the Lundquist College of Business.