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Pradeep K. Pendem

Assistant Professor of Operations and Business Analytics

Affiliations: Operations and Business Analytics, Oregon MBA, Undergraduate Programs
Phone: 541-346-3348
Office: Lillis 432



Pradeep K. Pendem is an assistant professor in the Department of Operations and Business Analytics at the Lundquist College of Business. His research focuses on large-scale, data-driven operational analytics in manufacturing and service systems. He incorporates methodologies from statistics, econometrics, stochastic modeling, and optimization fields for his research. Pendem's research has been published in premier operations management journals, such as Management Science and Manufacturing & Service Operations Management, and has been featured and cited in the U.S. Economic Report of the President and U.S. Congress bill.

Pendem received his PhD in operations management from the Kenan-Flagler Business School at the University of North Carolina, Chapel Hill. He holds professional memberships in the Decision Sciences Institute, Production and Operations Management Society, and Institute for Operations Research and Management Science. Before his academic career, he worked as a forecasting analyst for Fidelity Investments.

Degree History:
  • PhD, Operations Management, University of North Carolina Chapel Hill, 2018
  • MS, Management, University of North Carolina Chapel Hill, 2017
  • MTech, Quality, Reliability, and Operations Research, Indian Statistical Institute, India, 2008
  • BE, Electrical and Electronics Engineering, Andhra University, India, 2006
Honors and Awards:
  • Manufacturing & Service Operations Management Responsible Research Award, INFORMS, 2022
  • Goulet Outstanding Junior Faculty Research Award, 2021
  • Elwood S. Buffa Doctoral Dissertation Award, Decision Sciences Institute, 2019
  • Finalist, Manufacturing & Service Operations Management Data-Driven Research Challenge, INFORMS, 2018
  • Harvey Wagner Scholar Award, Kenan-Flagler Business School, University of North Carolina, Chapel Hill, 2017

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Areas of Expertise

Research Topics:

  • Operational performance impact on financial outcomes
  • People operations

Industry Focus:

  • Retail
  • Healthcare
  • Energy product delivery
  • Customer contact services

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Journal Articles:

Deshpande, Vinayak, and Pradeep K. Pendem. "Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms." Manufacturing & Service Operations Management 25, no. 3: 827-845.

May 2023

Kesavan, Saravanan, Susan J. Lambert, Joan C. Williams, and Pradeep K. Pendem. "Doing Well by Doing Good: Improving Store Performance with Responsible Scheduling Practices at The Gap, Inc." Management Science 68, no. 11: 7818-7836.

November 2022

Pendem, Pradeep K., Paul I. Green Jr, and Bradley R. Staats. "The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions." Manufacturing & Service Operations Management 24, no. 4: 2202-2220.

July 2022

Williams, J.C., S.J. Lambert, S. Kesavan, P.J. Fugiel, L.A. Ospina, E.D. Rapoport, M. Jarpe, D. Bellisle, P. Pendem, L. McCorkell, and S. Adler-Milstein. "Stable Scheduling Increases Productivity and Sales: The Stable Scheduling Study." University of California Hastings College of the Law, University of Chicago School of Social Service Administration, and University of California Kenan-Flagler Business School.

January 2018

In the News

Research by Pradeep Pendem and coauthors found that consistent hours for service workers have a positive impact on both employees and employers.
From New York City to Eugene, bike sharing systems are more visible than ever. In new research, Lundquist College assistant professor Pradeep Pendem illustrates how previously unexplored data can be put to use to maximize ridership.
The Lundquist College of Business is happy to welcome the new faculty and staff members joining us this fall term.