What We Learned
A Sense of Tenacity
In Professionalism 1O1, Molly Malone taught us a lot about professionalism, from composure, to positivity, to communication. But one core component was behind each part of her message: you have to do everything with a sense of tenacity.
Tenacity is an attitude that says you will give it 100 percent whenever you are working. Tenacity is having the willpower to do a boring task with perfection and have the strength to make a pressured sale. It is all tenacity; it is all professionalism.
Tenacity might look different in different jobs, and host Troy Campbell talked about how professionalism looked differently on him as part of the creative team at Disney Imagineering than it did on guest Malone in high-pressure retail. But it is all the same concept.
Key Point: You Never Know When Your Resume Moments Are
Malone argued that one is always building their resume. There are no isolated, special moments or presentations in which a person impresses others or improves. It is the every moment.
When we put extra time and effort into our work, there is a high probability it will eventually be noticed. It may not immediately happen, but eventually the “resume” or “recommender” moment may happen to lead to a future job, opportunity, or promotion.
How this is done varies by situation. In a retail environment, it might be always folding with perfection. At school, it might be going to a professor’s office hours extra prepared.
When we think of professionalism, we often think of it as being slick and smart. Malone explained that it is often about tenacious hard work. We maximize our success by treating each opportunity as a resume moment. Getting the job done.